The National Tourism Week Educational Workshop, sponsored by many tourism organizations including the Oklahoma Museums Association, will be held on May 7 from 8:30am-1:30pm. at the Oklahoma City Zoo Education Center.  Dr. L. Lee Manzer, Marketing professor at Oklahoma State University, will share his "The Game is Played Away From the Ball" lessons, which will focus on satisfying and retaining “old” customers through enhanced relationships.  Learn the single most important activity that all employees do daily in their jobs; the rise and concept of relationship marketing; suggestions for managers, in all areas and at all levels, regarding building external and internal customer relations; and building a service culture.  OMA members may register at the Advanced Member Rate of $65.  Register at http://www.otia.info