Ambassador Program Coordinator – Safety Sensitive

Posted on 02/17/2022

Ambassador Program Coordinator – Safety Sensitive
Oklahoma City Zoo – Application Deadline: Open until filled

Employment Status: Full-Time

FLSA Status: Non-Exempt

Experience Required: Three (3) years of experience working with animals OR, an equivalent combination of education and experience to successfully perform the essential duties

Minimum Education Requirements: Bachelor’s degree in Biology, Zoology, or related field.

Department: Education

Direct Supervisor:  Education Program Manager

Supervisory Responsibility: Direct (0); Indirect (X) Varies depending on assignment. 

Primary Work Location: Zoo setting both indoors and outdoors.

Certification: Valid Oklahoma driver’s license and completion of OKC Zoo Global Academy training in the first six (6) months of employment

Other: This position is safety sensitive. It is subject to pre-employment and/or periodic background checks, restricted registry checks, and drug testing. Ability to complete CPR/1st Aid certification within 30 days of hire.  This position works around animals susceptible to specific respiratory diseases, thus is subject to annual tuberculosis testing and must vaccinate against Covid19.

Job Summary: Coordinates the daily activities of husbandry, welfare, and behavioral training of the Ambassador Animal Program. In addition to daily husbandry, tasks include, but are not limited to, giving input for collection planning, exhibit maintenance, and staff training. This position enhances visitor experience through on-grounds interpretation and animal presentations, in addition to performing a variety of skilled work required for the care and safety of animals, staff, and the public.

Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties: 

  • Must maintain the ambassador collection, with additional leadership responsibilities as directed by the Education Programs Manager. 
  • Assist Education Programs Manager in daily implementation of policies, procedures and protocols.  
  • Train new staff on handling and training of ambassador animals for educational programs and monitor the use of animals to ensure proper handling and welfare standards. 
  • Clean, maintain, repair, and improve the animal exhibits. 
  • Monitor the health of the assigned area animals. 
  • Prepare training plans and train ambassador animals for use in educational programs.  
  • Participate and coordinate veterinary procedures, marketing events, visitor service needs, education, maintenance, horticulture or other departmental needs as assigned. 
  • Responsible for maintaining the highest level of safety in the workplace through staff training and implementation of safety protocols and procedures. 
  • May provide feedback to the Education Programs Manager regarding performance management of immediate work group. 
  • Ensure purposeful daily enrichment and associated documentation to promote, encourage, and evaluate natural and engaging behaviors. 
  • Assist with animal transfers. 
  • Facilitate and schedule on-ground ambassador presentations.  
  • Participate in conservation activities that support’s the zoo’s mission. 
  • Collaborate with other Zoo departments.
  • Participate in and respond to safety-related issues and drills.
  • Participate in collaborative efforts to research natural behaviors of the animals in the area; research both current species and potentially new species.
  • Work effectively in a team environment.
  • Support OKC Zoo’s strategic management plans and institutional goals.
  • May provide feedback regarding hiring needs, selection, and performance management of immediate work group.
  • Assist with the planning and completion of animal transfers.

Non-Essential Job Functions

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSA’s) for Position
An employee in this class must have the following knowledge, skills, and abilities upon application:


  • Understanding and demonstrated proficiency in the OKC Zoo’s Animal Training and Enrichment Programs.
  • Understanding and demonstrated proficiency in animal husbandry, handling, and capture/ restraint practices and procedures.
  • Advanced knowledge of relevant taxa.
  • General construction, buildings and grounds maintenance tasks and repair work.
  • Basic computer operation.
  • Policies, practices, and procedures of the Oklahoma City Zoo and the assigned department and area (to be acquired within 30 days of hire).


  • Demonstrated leadership skills and professional decorum.
  • Understanding, following, and communicating complex instructions, guidelines, and procedures related to animal care and safety.
  • Public speaking.
  • Preparing and maintaining a variety of records, reports, and correspondence.
  • Proficiency in handling animals in assigned area.
  • Excellent interpersonal and communication skills.
  • Excellent organizational skills and time management.
  • Strong sensory skills, such as eyesight, hearing, and/or dexterity.


  • Practice and foster safe work methods, identifying work place hazards, and using appropriate safety equipment.
  • Excellent interpersonal and communication skills to establish and maintain effective working relationships with staff, professional colleagues, and the public, both in person and through phone, e-mail and written correspondence.
  • Handle multiple tasks simultaneously.
  • Working in an environment subject to constant interruptions and quickly changing priorities.
  • Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as dictated by weather.
  • Drive around the Oklahoma City area throughout all seasons of the year.

Physical Demands

  • Required to walk, sit and stand for periods of time.
  • Push, lift, and carry up to 50 lbs.
  • Bend, stoop, kneel, and move intermittently throughout the day.
  • May be exposed to fumes, odors, dust, moving mechanical parts and vehicles.
  • Exposure to extreme weather conditions, such as heat, cold, rain, snow and ice.
  • Exposure to potentially dangerous animals.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.

For more information or to apply, visit