Brand Ambassador Rides

Posted on 02/17/2022

Brand Ambassador Rides
Oklahoma City Zoo – Application Deadline: Open until filled

Employment Status: Part-Time

FLSA Status: Non-Exempt

Experience Required: At least twenty-one (21) years of age with some customer service or team experience.

Minimum Education Requirements: Some High School

Department: Guest Experience.

Direct Supervisor: Brand Ambassador Team Lead/Supervisor

Supervisory Responsibility: Direct (0); Indirect (0)

Primary Work Location: Zoo Setting both indoors and outdoors.

Certification: Successful completion of a pre-employment background check and a drug test.

Job Summary:  Ride Operator Brand Ambassadors represent the Zoo by connecting guests with wildlife and wild places in meaningful ways.  The Ride Operator Ambassador is responsible for providing an amazing guest experience while maintaining the highest levels of safety.

Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:

  • Operate the Zoo’s rides with the upmost safety.
  • Follow proper procedures while operating rides and delivering spiels.
  • Follow proper procedures while controlling crowds at loading and unloading.
  • Follow all guidelines and procedures.
  • Complete all daily procedures and paperwork.
  • Contribute to team efforts by accomplishing related goals.
  • Resolve customer complaints, guide them and provide relevant information.
  • Assist guests by providing information about the Zoo’s animal collections and conservation efforts.
  • Provide excellent guest service while remaining on schedule and safety conscious.
  • Collaborate with other Zoo departments and Zoo partners.
  • Communicate clearly and concisely.
  • Enforce Zoo’s rules and regulations.
  • Report comments and/or complaints to supervisors quickly.
  • Maintain a clean and safe work environment by complying with procedures and rules.
  • Handle financial transactions accurately on multiple Point of Sale devices.

Non-Essential Job Functions

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSA’s) for Position
An employee in this class must have the following knowledge, skills, and abilities upon application:


  • Policies, practices, and procedures of the Oklahoma City Zoo.
  • Understanding of the animals and experiences offered throughout the Zoo.
  • Principles of customer service and guest relations.


  • Operate rides safely.
  • Public speaking.
  • Excellent interpersonal and communication skills
  • Excellent organizational skills and time management.
  • Attention to detail


  • Practice and foster safe work methods, identify work place hazards, and use appropriate safety equipment.
  • Establish and maintain effective working relationships with staff, professional colleagues, and the public.
  • Handle multiple tasks simultaneously.
  • Be outgoing and friendly making guests feel welcome and comfortable.
  • Find solutions to problems.
  • Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as inclement weather.
  • Regular, timely attendance is a requirement for this position.

Physical Demands

  • Required to walk, sit and stand for periods of time.
  • Push, lift, and carry up to 25 lbs.
  • Bend, stoop, kneel, and move intermittently throughout the day.
  • May be exposed to fumes, odors, dust, moving mechanical parts and vehicles.
  • Exposure to extreme weather conditions, such as heat, cold, rain, snow and ice.
  • Exposure to potentially dangerous animals.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.

For more information or to apply, visit