Brand Ambassador Tram Driver

Posted on 02/17/2022

Brand Ambassador Tram Driver
Oklahoma City Zoo – Application Deadline: Open until filled

Employment Status: Part-Time

FLSA Status: Non-Exempt

Experience Required: At least twenty-one (21) years of age with one (1) year in customer service or hospitality.

Minimum Education Requirements: High School diploma or G.E.D.

Department: Guest Experience.

Direct Supervisor: Brand Ambassador Team Lead/Supervisor.

Supervisory Responsibility: Direct (0); Indirect (0)

Primary Work Location: Zoo Setting both indoors and outdoors.

Certification: Valid Oklahoma motor vehicle operator’s license and pass Driver’s History check to be eligible to operate Zoo Tram.

Other: Successful completion of a pre-employment background check and a drug test.

Job Summary: Brand Ambassador Tram Drivers represent the Zoo at the highest level by connecting guests with wildlife and wild places in meaningful ways. The Tram Driver is responsible for giving in-depth knowledge of the Zoo and animals during a tram tour through the park.

Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:

  • Must be extremely knowledgeable of all Zoo attractions, service areas, policies, and programs.
  • Receive and communicate diverse information about the Zoo’s animals, attractions, conservation programs and policies. 
  • Follow proper procedures while driving trams and delivering spiels
  • Follow proper procedures while controlling crowds at loading and unloading.
  • Keep up to date and educated about information that is subject to change frequently.
  • Contribute to team efforts by accomplishing related goals.
  • Collaborate with other Zoo departments and Zoo partners.
  • Provide excellent guest service while remaining on schedule and safety conscious
  • Communicate clearly and concisely with co-workers and guests.
  • Handle financial transactions quickly and correctly.
  • Enforce Zoo’s rules and regulations among guests
  • Report comments and/or complaints to supervisors quickly.
  • Maintain a clean and safe work environment by complying with procedures and rules.
  • Handle financial transactions accurately on multiple Point of Sale devices.

Non-Essential Job Functions

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSA’s) for Position
An employee in this class must have the following knowledge, skills, and abilities upon application:


  • Policies, practices, and procedures of the Oklahoma City Zoo.
  • Understanding of the animals, experiences, programs, and services offered at the Zoo.
  • Principles of customer service and guest relations.


  • Drive passengers safely.
  • Public speaking.
  • Excellent interpersonal and communication skills
  • Excellent organizational skills and time management.


  • Practice and foster safe work methods, identify work place hazards, and use appropriate safety equipment.
  • Establish and maintain effective working relationships with staff, professional colleagues, and the public.
  • Handle multiple tasks simultaneously.
  • Be outgoing and friendly making guests feel welcome and comfortable.
  • Find solutions to problems.
  • Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as inclement weather.
  • Regular, timely attendance is a requirement for this position.

Physical Demands

  • Required to walk, sit and stand for periods of time.
  • Push, lift, and carry up to 25 lbs.
  • Bend, stoop, kneel, and move intermittently throughout the day.
  • May be exposed to fumes, odors, dust, moving mechanical parts and vehicles.
  • Exposure to extreme weather conditions, such as heat, cold, rain, snow and ice.
  • Exposure to potentially dangerous animals.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.

For more information or to apply, visit