Brand Ambassador Zip Line Guide

Posted on 02/17/2022

Brand Ambassador Zip Line Guide
Oklahoma City Zoo – Application Deadline: Open until filled

Employment Status: Part-Time

FLSA Status: Non-Exempt

Experience Required: At least eighteen (18) years of age with some customer service or hospitality experience.

Minimum Education Requirements: High School diploma or G.E.D.

Department: Guest Experience.

Direct Supervisor: Guest Experience Supervisor

Supervisory Responsibility: Direct (0); Indirect (0)

Primary Work Location: Zoo Setting both indoors and outdoors.

Certification: N/A

Other: This position is safety sensitive and subject to pre-employment and periodic drug screens. Successful completion of pre-employment background check.

Job Summary:  Brand Ambassador Zipline Guides are responsible for ensuring the safety and exceptional experience for all zipline guests. Responsibilities include setting stop ropes, tying required knots, assisting guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating zipline activity, breaking guest’s speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and educating guests about the Oklahoma City Zoo.

Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:

  • Be extremely knowledgeable of all Zoo attractions, service areas, policies and programs.
  • Daily opening and closing procedures of Zipline Course.
  • Supervising the progress and experience of each group.
  • Fitting harness and helmets correctly and supervising the use of all safety equipment.
  • Conducting pre-tour safety orientation for each of the guests.
  • Assuring the safety and wellbeing of guests throughout each ride.
  • Performing course rescues.
  • Conducting complete inspections of all course components and gear.
  • Assisting with course maintenance efforts.
  • Attending required meetings and trainings.
  • Handle financial transactions quickly and accurately.
  • Enforce Zoo’s rules and regulations among guests.
  • Report comments and/or complaints to supervisors quickly.

Pre-Ride duties:

  • Inspecting all lines for safety.
  • Inspecting each platform for safety, cleanliness, and supplies.
  • Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
  • Assisting with waivers and harness distribution.

Ride duties:

  • Review safety issues and answer questions.
  • Demonstrating how to carry gear and wear safety harness.
  • Attaching guests to the cable and perform essential safety check every time before anyone zips.
  • Zipping to the next landing point demonstrating proper zipping techniques.
  • Assisting with the landing of each participant, insuring their safety on every approach.
  • Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.

Non-Essential Job Functions

  • Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSA’s) for Position
An employee in this class must have the following knowledge, skills, and abilities upon application:


  • Policies, practices, and procedures of the Oklahoma City Zoo.
  • Understanding of the animals and experiences offered throughout the Zoo.
  • Principles of customer service and guest relations.


  • Public speaking.
  • Excellent interpersonal and communication skills
  • Excellent organizational skills and time management.
  • Attention to detail


  • Practice and foster safe work methods, identify work place hazards, and use appropriate safety equipment.
  • Establish and maintain effective working relationships with staff, professional colleagues, and the public.
  • Handle multiple tasks simultaneously.
  • Be outgoing and friendly making guests feel welcome and comfortable.
  • Find solutions to problems.
  • Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as inclement weather.
  • Regular, timely attendance is a requirement for this position.

Physical Demands

  • Have the physical capability to assist and accommodate guests throughout the course, including rescue.
  • Possess full range of overhead arm motions.
  • Have full hand dexterity.
  • Required to walk, sit and stand for periods of time.
  • Push, lift, and carry 270 lbs. or more with provided equipment
  • Ability to decrease the speed of, and stop, guests of various weights and speeds as they approach each incoming landing point.
  • Bend, stoop, kneel, and move intermittently throughout the day.
  • May be exposed to fumes, odors, dust, moving mechanical parts and vehicles.
  • Exposure to extreme weather conditions, such as heat, cold, rain, snow and ice.
  • Exposure to potentially dangerous animals.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.

For more information or to apply, visit