Director of Sales & Marketing


Posted on 03/11/2022

Director of Sales & Marketing
Discovery Lab – Application Deadline: Open until filled

Reports to Executive Director/CEO

What you’ll do
Discovery Lab is a hands-on science center and children’s museum. The Director of Sales & Marketing will direct Discovery Lab’s sales and marketing department as a mission oriented and strategic leader.  The Director of Sales & Marketing is a senior leadership position that reports to the Executive Director/CEO.  

The Director of Sales & Marketing plays a critical role, partnering with the museum’s senior leadership team, in strategic decision making and operations as Discovery Lab continues to enhance the quality and visibility of its brand.

The Director of Sales & Marketing will utilize best practices and industry knowledge to lead a team that meets sales goals, creates engaging on-brand materials, and digital communications. They will also be in charge of running the Guest Experience and the Gizmo gift shop. The Director of Sales & Marketing will represent the museum’s brand standards and drive marketing and sales strategies to increase brand awareness and sales revenue including but not limited to program sales and membership. They will also work cross-functionally to fulfill internal departmental marketing needs.

What you’ll need
Primary functions:

  • Promoting Discovery Lab’s existing brands and introducing new products to the market.
  • Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the marketing & sales team meets their quotas and goals.
  • Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve Discovery Lab’s marketing & sales goals.
  • Implementing new sales plans and advertising.
  • Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing objectives.
  • Maintaining relationships with internal and external partners by making regular visits, understanding their needs, and anticipating new marketing opportunities.
  • Recruits, interviews, hires, and trains supervisory and management staff in the department.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with Discovery Lab policy.
  • Directs and implements the museum’s advertising and promotional activities.
  • Analyzes target market information to identify and recommend effective marketing approaches.
  • Identifies new market segments that will benefit from museum products; this includes programming and merchandise sales.
  • Prepares effective advertising campaigns based on market research.
  • Maintains knowledge of emerging products and services.
  • Collaborates with senior leadership to develop growth plans for the organization.
  • Forecasts, drafts, implements, and oversees the department’s operating budget.

Secondary functions:

  • Contributes to a positive, respectful, and creative culture
  • Maintains a safe and secure environment for guests and staff
  • Maintains integrity and appearance of Discovery Lab’s brand & marketing materials
  • Keeps current in best practices related to sales and marketing
  • Assumes tasks and responsibilities as assigned by the Executive Director/CEO

What you’ll need
Knowledge and skills:

  • Commitment to Discovery Lab’s mission to inspire children, connect families, and build community through exploration, exhibits, programs, and play.
  • Personnel management—proven track record in sales and marketing strategies, strategic planning, and coalition building. Exceptional communication and presentation skills.
  • Operational skills—proven track record in developing and managing sales and marketing systems in a high growth organization; strong project management skills.
  • Attention to detail—tireless attention to detail and ability to complete work with the highest level of accuracy and efficiency.
  • Action oriented—ability to work in an entrepreneurial, fast-paced environment. Strong work ethic, flexible, and able to multi-task. Ability to synthesize data, make decisions, and communicate priorities to staff. Demonstrated resourcefulness in setting priorities, executing multiple tasks, and achieving objectives.
  • Results oriented—unwavering focus on delivering high quality, data driven results. Committed to innovation, excellence, and entrepreneurship.
  • Strategic vision—ability to think strategically and connect strong execution to broader strategic priorities and objectives.
  • Leadership—exceptional capacity for managing and leading people from diverse backgrounds. Committed to investing in and developing staff and positioning them to succeed. Self-directed, positive, energetic, flexible, compassionate, collaborative, and team oriented individual.
  • Personal qualities—integrity, compassion, sense of humor, mission-oriented, and commitment to excellence.
  • Strong analytical, organizational, and creative thinking skills.

Educations & work experience:

  • A bachelor's degree in marketing, mathematics, business administration, related field or equivalent education and experience.
  • 3-5 years’ experience in marketing and sales.
  • 3-5 years’ of experience in mid and long-range planning.

Preferences:

  • Advanced degree
  • Nonprofit experience
  • Museum experience
  • Bilingual—Spanish/English
  • Experience working with volunteers

Working conditions
This job is a regular, full-time, exempt, salaried position. The typical work schedule for this job is Monday-Friday 9 am – 5:30 pm. Occasional after hour or weekends may be required. Shared office environment.

Physical requirements
85% Sitting, 10% Standing, 5% Lifting/Carrying/Pushing/Pulling no more than 10-30 lbs.

Direct reports
PR & Marketing Manager, Program Sales Manager, Private Rentals & Membership Manager, and Guest Experience Manager

Interested applicants can apply at https://www.discoverylab.org/join-our-team.

This position description is representative of the major position requirements and is not intended to be all inclusive. 

Discovery Lab is an equal opportunity employer and does not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other basis made unlawful by applicable federal, state, or local laws or regulations.