FAM Cultural Ambassadors


Posted on 07/01/2021

FAM Cultural Ambassadors
First Americans Museum – Application Deadline: Open Until Filled

First Americans Museum is seeking knowledgeable part-time educators to facilitate interpretive programs, including tours, classes and demonstrations. Cultural Ambassadors will serve as tour leads among docents for group and school tours. This role will also facilitate outreach opportunities in schools, libraries and other partnering organizations. Ideal candidates for this role will also be performing or visual artists who are able to provide demonstrations or performances in their discipline as needed. This position will require weekend and occasional evening shifts.

KEY RESPONSIBILITIES:

  • Advise FAM staff on program development, implementation and evaluation as needed
  • Engage all visitors in a culturally sensitive manner, in particular to Native community members and elders and school groups from diverse backgrounds
  • Facilitate interpretive stations for events, including festivals, family days and other programs
  • Present artist demonstrations in relevant performing or visual artistic discipline
  • Proficient in Microsoft Office Suite (especially Outlook, PowerPoint and Word); become proficient with relevant learning technologies
  • Promptly communicates visitor or tour issues to supervisor with suggestions for continuous improvement
  • Provide offsite programming as needed
  • Provides accommodations to visitors with disabilities
  • Relays accurate information to visitors about FAM exhibitions, events and amenities
  • Serve as tour lead for walk-in, group and school tours, including assigning stop cards to docents, ensuring tour materials are prepared and ready for use, and providing the group tour introduction

ADDITIONAL RESPONSIBILITIES:

  • Attend relevant staff trainings and meetings to share updates, concerns and opportunities for continuous improvement
  • Report to each shift in a punctual manner with a positive attitude wearing a clean uniform or clothing that conforms to designated dress code
  • Other duties as assigned

EDUCATION AND TRAITS:

  • Comfortable using a microphone and speaking in front of large audiences of 50 or more people
  • Conversant in topics and issues relevant to Indian Country today
  • Enthusiastic about the museum’s mission and in serving our diverse audiences
  • High cultural competency with Native audiences required
  • High School Diploma or GED required; higher learning degree preferred
  • Knowledgeable about Native arts, culture and history—especially among the 39 tribes in Oklahoma today
  • Patient and flexible with a focus on positive visitor experience
  • Positive team attitude
  • Proficient computer skills—most correspondence with FAM will require email
  • Punctual (this position requires some weekend and weekend hours)

WORK EXPERIENCE:

  • Minimum two years demonstrated experience facilitating interpretive or cultural programs
  • Prior experience working with a gallery, museum or cultural attraction preferred
  • Previous experience working with K-12 students a plus

SUPERVISION:
The Cultural Ambassador reports to the Associate Director for Learning and Community Engagement or other personnel as directed by the Deputy Director or Director/CEO.

GUIDELINES:
The Cultural Ambassador is to adhere to the policies and ethics of FAM at all times. He or she wears the museum lobby attire per policy and asks for assistance on any matters or answers to any questions not covered by this job description.

SERVICE:
Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

QUALITY MANAGEMENT:
Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

ETHICS:
Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

JUDGEMENT:
Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

PLANNING/ORGANIZING:
Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

PHYSICAL REQUIREMENTS:
Dexterity enough to use a keyboard and telephone; occasional lifting, carrying, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks.  The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY:
For more information or to apply, visit https://famok.org/careers/.