Guest Relations Team Lead

Posted on 01/16/2020

Guest Relations Team Lead
Science Museum Oklahoma – Application Deadline: Open until filled

The Guest Relations Team Lead assists the Guest Relations Supervisor and Manager in overseeing the daily operations of the Guest Relations department for the Museum. This position provides superior customer service to guests and provides leadership for the Guest Relations staff. The position requires an understanding of guest operations and an ability to promote the Museum’s programs to customers. This position will be responsible for providing support, training and coaching in all aspects of the Guest Relations function to Guest Relations staff.

Job Duties – Team Lead

  • Monitor daily operations in the Box office and Guest Relations booth.
  • Opening morning meetings with staff regarding events of the day.
  • Lead staff to provide excellent customer service to our guests.
  • Make appropriate decisions regarding guest experience.
  • At the close of each day the Guest Relations Lead will check out the employees leaving.
  • Greet visitors, monitor traffic flow, and assist customer service with information.
  • Cash handling of register till, change given and balancing of register till at end of day.
  • Maintain a high degree of professionalism and appearance as a representative of Science Museum Oklahoma to the public.
  • Ability to capitalize on sales opportunities, deliver outstanding service, and efficiently administer the ticket and membership sales process.
  • Proactively maintain a knowledge base of all museum programs.
  • Assume other responsibilities and tasks as requested.

Position Information

  • $9.75 hourly rate
  • Part time position

Minimum Requirements

  • Must have open availability including weekdays and weekends
  • One (1) year of experience with cash handling or operation of a cash register.
  • One (1) year of customer service work experience
  • Experience with cultural institutions/attractions/performance venues front-of-house
  • Preference may be given to those with supervisory or lead experience.
  • Preference may be given to bilingual - Spanish/English candidates

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Science Museum Oklahoma is an equal opportunity employer.