Part-Time Guest Experience Associate

Posted on 07/10/2019

Part-Time Guest Experience Associate
Philbrook Museum of Art – Application Deadline: Open until filled

Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes over 170,000 visitors each year. The main museum is a 1920s Italianate Villa nestled in 25 acres of designed gardens and features selections from the collection of approximately 14,000 objects. A modern wing of the Villa and a satellite location in downtown Tulsa present a dynamic and ambitious program of rotating exhibitions. With artworks from Africa, the Americas, Asia, and Europe dating from 3,000 BCE to today, Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision in which museums foster deeper understanding of ourselves, our rich community fabric, and our ever-shrinking world. 

Philbrook holds the visitor at the core of its mission, which is to be an essential and exceptional participant in the cultural, educational, and economic life of a growing and diverse community, and to inspire the broadest possible public engagement, access, and service.

Position Overview:
Philbrook Museum of Art is seeking two part-time Guest Experience Associates with a passion for service and for creating memorable visitor experiences. This position is expected to work part-time hours at 12-20 hours weekly with a schedule availability of Wednesday through Sunday between 8:30 a.m. and 5:30 p.m. and Friday and Saturday between the hours of 8:30 a.m. and 9:30 p.m.

Our ideal candidate:

  • Possesses a friendly and welcoming personality
  • Is able to connect with visitors on a personal and professional level
  • Maintains a smile and a positive attitude under pressure
  • Previous money-handling/point-of-sale experience
  • Demonstrates outstanding communication, organizational, and problem-solving skills as well as strong attention to detail
  • Ability to work both independently and within a team
  • Bi-lingual, Spanish-speaking candidates are encouraged to apply.
  • Individuals in this role follow Philbrook’s standards and procedures for delivering a consistent guest experience while complying with security and quality measures.

Key Responsibilities: 

  • Provide the highest level of customer service at two Museum locations (in-person and via phone) to assure all guests are welcomed, oriented, and educated regarding Museum exhibitions, services, programs, and guidelines.
  • Process General Admission, Event/Program ticket, and Membership sales using a specialized software and database system.
  • Perform opening and closing duties. Cash handling and basic accounting knowledge is required.
  • Provide Guest Experience support for various Museum events, programs, and activities. Includes admissions, check-in, wayfinding, customer service, wayfinding, crowd control, etc.
  • Maintain an orderly work station and appearance, and maintain prompt, reliable attendance.

Interested candidates should submit a cover letter and resume to [email protected].