Ticketing and Group Sales Coordinator (Part-Time)


Posted on 01/04/2022

Ticketing and Group Sales Coordinator (Part-Time)
Philbrook Museum of Art – Application Deadline: Open until filled

Job Type
Part-time

Description
Nestled in 25 acres of beautiful gardens, Philbrook Museum of Art is a 1920s Italianate Villa featuring a dynamic and ambitious program of rotating exhibitions and galleries with selections from an actively growing collection of approximately 16,000 objects. With artworks from Africa, the Americas, Asia, and Europe dating from 3,000 BCE to today, Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection. 

Position Overview
The Ticketing and Group Sales Coordinator is primarily responsible for processing ticketing tasks within the Group Sales Program and Photography Program workflows, providing ticketing setup and database support to the Assistant Manager of Ticketing Operations, and processing general admission and event/program ticket sales by phone. This position reports to Assistant Manager of Ticketing Operations and provides both back-of-house and front-of-house ticketing and customer service support to the Guest Experience Team, as needed.  The successful candidate demonstrates exceptional customer service and the highest standards of integrity and professionalism when interacting with Philbrook Members and the public.

Key Essential Responsibilities:

  • Responsible for responding to inquiries and booking adult group tours. 
  • Process calendaring and ticketing tasks for adult groups and educational tours.
  • Respond to and assist with Photography Program booking inquiries, including in-person support for location scouting meetings and photography shoots.
  • Provide back-of-house ticketing support to the Guest Experience Team via phone and email.
  • Occasionally assist with front-of-house support to the Guest Experience Team, working front desk during general operating hours and special events.
  • Assist with back-of-house ticketing, set up, and database maintenance. 
  • Builds strong relationships with colleagues across the institution.
  • Learn  and maintain a technical working knowledge of the ticketing system.

Must maintain prompt and reliable attendance in order to successfully perform the duties of the job. 

Requirements
Equivalent Education/Experience

  • High School Diploma or equivalent
  • At least 2 years customer service experience required
  • Previous non-profit experience in public facing position with knowledge of Tessitura or another fundraising database is preferred

Knowledge/Skill/Ability

  • Creative thinking skills, initiative, and desire to work both independently and collaboratively
  • Goal-driven; ability to meet deadlines
  • Strong analytical skills and communication skills both written and verbal
  • Demonstrated ability to handle concurrent projects
  • Attention to detail and excellent organizational skills
  • Ability to handle confidential information with discretion
  • Professional attitude and pleasant demeanor with colleagues, volunteers, members, and donors

Starting Pay - $15.00/hr

Required Hours/Availability: Monday-Friday, 15 hours/week, plus occasional evenings and weekends

Philbrook provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply here.