Visitor Services & Program Coordinator


Posted on 08/02/2022

Visitor Services & Program Coordinator
OSU Museum of Art – Application Deadline: Open until filled

Position Number: 633639
Staff Full-Time
Hiring Range (contingent upon available funding): 15.50-21.00, Hourly
Flexible work schedule required, including weekends and evenings as necessary.

POSITION SUMMARY
The Visitor Services and Program Coordinator is responsible for managing the daily operation of the visitor services at the OSU Museum of Art. This position is responsible for hiring, staffing, scheduling, and training part-time student staff (Museum Associates). This position performs a wide variety of duties associated with educational programming including, but not limited to, facilitating exhibition and tour programs, assisting in the training of tour guides, and staffing of Museum Associates for general open hours and special programs. This position is also responsible for the successful management of daily operations of the front of the house by overseeing the public face of the museum and ensuring high standards of customer experience. This position reports to the Curator of Education.

VISITOR SERVICES DUTIES AND RESPONSIBILITIES (65%)

  • Manage the front of the house, focusing on an excellent visitor experience.
  • Maintain a clean, organized, and professional reception/lobby area.
  • Handle visitor concerns, comments, and complaints.
  • Responsible for all opening and closing procedures.
  • Oversee daily activities of Museum Associates (MAs) including schedules, vacation requests, breaks, and lunches, as well as provide coverage personally as necessary.
  • Manage, motivate, train, and develop the MA team to ensure customer service is delivered to the highest standards. Assist with additional training of exhibition content and tour-specific content as needed.
  • Monitor MA staff performance and conduct reviews.
  • Produce and maintain effective procedural guidelines for all activities within designated areas and recommend improvements and changes whenever necessary.
  • Maintain staffing budgets with the Senior Accounting Specialist for MAs and approve biweekly payroll.

PROGRAM COORDINATOR DUTIES AND RESPONSIBILITIES (30%)

  • Assist with execution of K12, community, and university programming as assigned.
  • Lead or facilitate leadership of tours, activities, and educational programming.  
  • Assist with the logistics of museum events and educational programming: gathering supplies, scheduling, and set-up.
  • Oversee production of Art Kits by sorting materials, instructing MAs/volunteers, and delegating tasks.

PROFESSIONAL DEVELOPMENT (5%)
Attend professional development conferences, university sponsored programming, and webinars as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent interpersonal skills to interact with diverse groups of individuals maintaining a professional, courteous, and tactful demeanor in person or through written communications.
  • Strong understanding and appreciation of a customer service environment and the ability to encourage high standards of visitor care.
  • Ability to manage a non-exempt hourly staff of ten plus, including hiring, training, and scheduling.
  • Highly organized and detail oriented with ability to work independently and handle multiple priorities.
  • Strong leadership and management skills including planning and execution, coaching, and conflict resolution.
  • Ability to work creatively and collaboratively in a team-based environment.
  • Strong computer skills including experience working in Windows Office applications.
  • Ability to work on the floor Tuesday through Friday from 9 am to 4:30 pm, some evenings, and every other Saturday.

REQUIRED QUALIFICATIONS

  • High school diploma/GED
  • Four years of work experience in management of a front-facing work environment such as visitor services, retail, or education.
  • Post-secondary education may be substituted for experience.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in area of specialization
  • One to three years of work experience in museums, art galleries, cultural organizations, or a related field.

APPLY
https://okstate.csod.com/ats/careersite/JobDetails.aspx?site=8&id=12130

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.